Runs small, returns are a nightmare
"I sized these according to their chart and couldn't even get one of the gloves onto my hand, it was so small. I have a pair of BD ski gloves that are a little big, so I was really intentional about choosing the right size according to their measurement chart. When I went to exchange the item for a larger size, I was told that there would be a $14. 18 handling fee to return a $29. 95 item (47% of the original price, not including what I already paid for taxes and shipping). I tried to explain that this was an exchange because of sizing (I need the gloves for an upcoming trip), and I was told I'd need to swallow the handling fee and then order a new pair, incurring further shipping fees and essentially making the total cost of these gloves $62. 80 once all is said and done. I get having a restocking fee on orders of large, expensive equipment, but charging 47% of the original price of the item is robbery. As someone who has lots of BD equipment (skis, cams, clothing, shoes), this makes me rethink purchasing from them in the future."
