INSULATION FOR EVERY PURSUIT AND EVERY ADVENTURE
Like the cams on your rack, it’s important to know which piece of insulation to use for each situation.
flimsy zipper
"Purchased this jacket at the end of January. Literally wore it 3x and the zipper ripped. Requested a repair but got a generic response from the warranty department offering to send me a new jacket. I have contacted BD several times via phone and email requesting to speak with someone directly regarding simply getting the jacket repaired. I do not want another cheap zippered jacket. I even offered to pay for the repair even though this clearly is a warranty issue. Crickets. No response. So when the request for a review came up in my email I thought well here ya go. I generally like the jacket. It is very warm and packs really nicely in it's pocket. I can carry this on long alpine routes and feel toasty warm. However, it is way too big. The hood is ginormous and does not have any pull strings to pull it in tight over a helmet. And the zipper. . . . well I think I made my point earlier with the zipper. I will send this jacket off to a seamstress to be repaired. I am not interested in wasting material and resources. But I am very disappointed in BD. This is not the quality control and customer service I have come to appreciate and admire. You can do better."
