Whether you’re checking the status of an order or need help finding the right gear for your adventure, our customer service team can offer support – you can easily reach them via chat, email, or phone.

You can reach our customer service team are Monday thru Friday 9am-5am Mountain time, after that they are climbing, skiing, trail running, and being one with the sports we serve.

Contact


North America

If you have questions about a Black Diamond Equipment product, or wish to talk with a Customer Service Representative before placing your order, get in touch:

PHONE:

1-800-775-5552

1-801-278-5533

Monday - Friday 9am-4pm

ONLINE:

Fill out a support ticket here

You can usually expect a response within 24 hrs

ADDRESS:

Black Diamond Equipment, Ltd.

2084 East 3900 South

Salt Lake City, UT 84124

Europe
EMAIL:

All Information: info@blackdiamond.eu

ADDRESS:

Black Diamond Equipment AG
Warranty
Hans-Maier-Strasse 9
6020 Innsbruck
Austria