Refund policy

BLACK DIAMOND RETURN POLICY

Within 60 days of purchase: Full refund less shipping charges (if applicable)

Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.

Please note; There is a $9.99 flat rate for return shipping in the US. The cost of the return shipping label Black Diamond provides is deducted from your refund, and Black Diamond cannot reimburse you for return shipping.

START A RETURN


EXCHANGE POLICY

If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience.

HOW TO MAKE A RETURN

STEP 1
Click the “Start a Return” button above to begin your return through our Loop Returns Portal. You’ll receive a shipping label with a QR code for drop-off—no RA number needed!
STEP 2
Package your gear securely. Place your item(s) back in the original product packaging or your own packaging.
STEP 3
Attach the return label to the outside of your package, or bring your QR code to the designated drop-off location.
STEP 4
Drop off your return using the instructions provided in your Loop return confirmation. Hold onto any tracking info you receive, just in case.
STEP 5
Once your return is scanned in at our distribution center, your refund will be automatically processed—typically within 7–10 business days (excluding weekends and holidays).
Please note: There is a $9.99 flat rate fee for return shipping in the US.