Warranty/Repairs

If you're in Europe and questions for Black Diamond Europe please email them HERE. Or contact our European office via phone or letter here:

Black Diamond Equipment AG
Christoph Merian Ring 7
4153 Reinach, Switzerland
p: +41/61 564 33 33
f: +41/61 564 33 34

Otherwise, please check below for all the pertinent info on ordering from BD...

I have a warranty issue with one of your products. What should I do?

It’s always best to work with the dealer you purchased the item from. If this is not possible you can return any Black Diamond product within terms of our warranty (see below) directly to this address:

Black Diamond Warranty and Repair
2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555

Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned. Note: This is NOT the address for returning items ordered from our mail order department or website. Click here for this information.

Limited Warranty:

For climbing and backcountry ski gear we warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should deliver the Product to us at the address on the back cover. We will replace such Product free of charge. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate.

Warranty Exclusions:

We do not warranty Products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).

Bibler Tents Extended Warranty:

Bibler Tents are fully guaranteed to the original owner against defects in materials and workmanship. If a product fails due to a manufacturing defect we will promptly repair or replace it at our option, free of charge. Repairs due to accident, improper care, or negligence, where we are not at fault, will be performed for a reasonable charge.

Warranty/Repair Contact Information:

Warranty/Repair Center
2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4