Warranty/Repairs

Black Diamond Ski Boot Warranty & Repair

Click HERE for info.

European Warranty

If you're in Europe and questions for Black Diamond Europe please email them HERE. Or contact our European office via phone or letter here:

Black Diamond Equipment AG
Christoph Merian Ring 7
4153 Reinach, Switzerland
p: +41/61 564 33 33
f: +41/61 564 33 34

 

Otherwise, please check below for all the pertinent info on ordering from BD...

I have a warranty issue with one of your products. What should I do?

It’s always best to work with the dealer you purchased the item from. If this is not possible you can return any Black Diamond product within terms of our warranty (see below) directly to this address:

Black Diamond Warranty and Repair
2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555
warranty@bdel.com

Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned. Note: This is NOT the address for returning items ordered from our mail order department or website. Click here for this information.

Limited Warranty:

We warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. In the event that this is not possible, return the Product to us at the address provided. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.

Warranty Exclusions:

We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, outsole wear, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).

Warranty/Repair Contact Information:

Warranty/Repair Center
2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4
warranty@bdel.com