Warranty/Repairs
If
you're in Europe and questions for Black Diamond
Europe please email them HERE. Or
contact our European office via phone or letter here:
Black
Diamond Equipment AG
Christoph Merian Ring 7
4153 Reinach, Switzerland
p: +41/61 564 33 33
f: +41/61 564 33 34
Otherwise,
please check below for all the pertinent info on ordering
from BD...
I
have a warranty issue with one
of your products. What should I do?
It’s
always best to work with the dealer you purchased the
item from. If this is not possible you can return any
Black Diamond product within terms of our warranty (see
below) directly to this address:
Black
Diamond Warranty and Repair
2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555
Include
your name, address, phone number, and a brief description of
the problem. Items sent in for repair MUST be
cleaned first or it will be returned. Note: This is NOT the
address for returning items ordered from our mail
order department or website. Click
here for this information.
Limited
Warranty:
For
climbing and backcountry ski gear we warrant for one
year from purchase date and only to the original retail
buyer (Buyer) that our products (Products) are free from
defects in material and workmanship. For headlamps our
warranty is for three years. If Buyer discovers a covered
defect, Buyer should deliver the Product to us at the
address on the back cover. We will replace such Product
free of charge. That is the extent of our liability under
this Warranty and, upon expiration of the applicable
warranty period, all such liability shall terminate.
Warranty
Exclusions:
We
do not warranty Products against normal wear and tear,
unauthorized modifications or alterations, improper use,
improper maintenance, accident, misuse, negligence, damage,
or if the Product is used for a purpose for which it
was not designed. This Warranty gives you specific rights,
and you may also have other rights which vary from state
to state. Except for expressly stated in this Warranty,
we shall not be liable for direct, indirect, incidental,
or other types of damages arising out of, or resulting
from the use of Product. This Warranty is in lieu of
all other warranties, express or implied, including,
but not limited to, implied warranties of merchantability
or fitness for a particular purpose (some states do not
allow the exclusion or limitation of incidental or consequential
damages or allow limitations on the duration of an implied
warranty, so the above exclusions may not apply to you).
Bibler
Tents Extended Warranty:
Bibler
Tents are fully guaranteed to the original owner against
defects in materials and workmanship. If a product
fails due to a manufacturing defect we will promptly
repair or replace it at our option, free of charge.
Repairs due to accident, improper care, or negligence,
where we are not at fault, will be performed for a
reasonable charge.
Warranty/Repair
Contact Information:
Warranty/Repair
Center
2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4
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