Returns

Find your order


Black Diamond Return Policy and Process Disclaimer—PLEASE READ FIRST

The following information is for orders placed directly through the Black Diamond website only. For warranty and other return information please go here. You must have a Black Diamond website generated order number to return something using the following information. Return of items or gift orders purchased through other BD dealer websites or locations must be arranged through those dealers within their specific return policies.

Black Diamond accepts returns for refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition, with all hang tags and packaging intact. No exceptions. Items returned to us in used or other condition will be returned back to you. Items retuned after the 60 day return window has expired will be refused. Original order shipping charges, if applicable, are not refundable. We do not currently offer free or discounted return shipping.

RETURN AUTHORIZATION NUMBER REQUIRED

You must contact us for a Return Authorization Number (RA). This allows faster processing and quicker refunds. Simply fill in the following information and we will respond within 1-2 business days with a Return Authorization Number (RA). Can't find your order number or confused about the return process? Please email us at orders@bdel.com or call us toll free at (800) 775-5552 during our normal operating hours.

Write your RA number on the outside of your package and use the cut-out return address label supplied with the packing slip. If you don’t have the packing slip, you can still return any order. Follow these same steps above, but write the RA number on a slip of paper and include that with your item. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center. Items must be returned in brand new, unused condition, with all hang tags and packaging intact.

Send to:
Black Diamond Returns
1851 South 5350 West
Salt Lake City, UT 84104

How to find your order number — Please provide the following information to receive your Return Authorization Number (RA). Return information will be sent to you via the email address used to place your original order. Refunds and exchanges are typically processed within 2-3 business days of receipt of your return (if not earlier), holidays excepted.


Locate your order details to begin the Returns Process. Enter your Order Number and Billing Zip Code.


NO EXCHANGE POLICY

We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Refunds are done promptly and placing the new order now just ensures that you'll get it quickly, and that it won't go out of stock.

Questions? Please contact us by email at orders@bdel.com or call toll free at (800) 775-5552 during our normal operating hours.