Black Diamond Return Policy
Within 60 days of purchase: Full refund less shipping charges (if applicable)
After 60 days of purchase: Full merchandise credit (gift card)
Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.
If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.
PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER
Contacting us for an Return Authorization (RA) number allows faster returns processing and quicker refunds. Simply fill in the requested information below and we will respond within 1-2 business days with your Return Authorization Number (RA). If you don’t know your order number or prefer to get your RA number another way, email us at firstname.lastname@example.org or call us toll free at (800) 775-5552 during our normal operating hours and we’ll get you taken care of. Please let us know the specific items you wish to return.
SEND US YOUR RETURN
Write your RA number on the outside of your package and use the cut-out return address label supplied with the packing slip. No packing slip? You can still return any order. Follow these same steps above, but write the RA number on a slip of paper and include that with your return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.
Send your return to to:
Black Diamond Returns
1851 South 5350 West
Salt Lake City, UT 84104
How to find your order number — Please provide the following information to receive your Return Authorization Number (RA). Return information will be sent to you via the email address used to place your original order. Refunds and exchanges are typically processed within 4-6 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!
Locate your order details to begin the Returns Process. Enter your Order Number and Billing Zip Code.