Your Personal Information
Personal Information is gathered by Black Diamond for the sole benefit of Black Diamond. Black Diamond does not sell, rent or provide your "Personal Information" to third parties, except as described below. Personal Information as used herein refers to data and facts about you which include, but are not limited to, your name, age, address, email address, financial information (account or credit card numbers), income level, phone number, etc. Personal Information is personal to you in that it belongs to you and identifies who you are. There are a variety of pathways, electronic and otherwise, by which any single element of these data can point to you personally. Personal Information does NOT include your IP Address as defined below. Personal Information is generally kept for Black Diamond business which is primarily used to assist you in your current or future communications and/or transactions or in analyzing sales trends.
Personal Information is primarily obtained from a form required to be completed when customers request information, products or services, including subscribing to our HotWire Newsletter. Personal Information that is collected by Black Diamond is used to bill the user for products and services, and to ship those products. Personal Information is used to send orders, information about our company, and promotional material to our customers. Personal Information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings by following the directions in those mailings.
Black Diamond may use online surveys which ask visitors for Personal Information which usually includes contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We would potentially use Personal Information gathered from such surveys to send the user promotional material from Black Diamond. Black Diamond may also run contests on our site in which we ask visitors for selected Personal Information such as contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We would potentially use Personal Information gathered from such contests to send users promotional material from Black Diamond. The customer's Personal Information is also used to contact the visitor when necessary (i.e. when someone wins a contest.). Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
Cookies and IP Addresses
Black Diamond may monetize or otherwise provide anonymous IP Addresses to third parties. Black Diamond sometimes employs other companies and individuals to perform functions on our behalf. Examples of such may include hosting our website, providing marketing assistance, providing search results and links, retargeted advertising, analyzing data, etc. These third parties have access only to IP Addresses, no Personal Information is provided to them.
This site contains links to other sites. Black Diamond is not responsible for the privacy practices or the content of such Websites.
Your Rights and Obligations With Respect To Content and Material Submitted by You
BLACK DIAMOND DOES NOT ENDORSE THE USER CONTENT, IS NOT RESPONSIBLE FOR THE USER CONTENT AND SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY (INCLUDING, WITHOUT LIMITATION, PERSONS WHO MAY USE OR RELY ON SUCH USER CONTENT) FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER BASED UPON OR RESULTING FROM ANY USER CONTENT PROVIDED THROUGH THIS WEB SITE.
How Secure Is Information About Me?
We work to protect the security of your Personal Information during any transmission of same by using software which encrypts information you input.
We do not reveal the entirety of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Opting Out Of Communications From Black Diamond
You may elect not to receive on-line or off-line communication from us. To stop receiving Black Diamond email or catalogs, manage your email settings in My Account.
How to Contact Black Diamond
If you have any questions or concerns about privacy, please feel free to contact us. To do so you can send an email to firstname.lastname@example.org.
You can contact us by regular mail at:
Black Diamond Equipment, Ltd.
Attn: Mail Order
2084 East 3900 South
Salt Lake City, UT 84124
You can call us at (801) 278-5552.