International Shipping

Black Diamond Equipment accepts orders from the following Countries:

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

* More countries are being added on an ongoing basis, so please check this site regularly if your desired country isn’t shown above.

For shipment outside of these countries please contact your local distributor.

Shipping Options

We ship international orders through DHL Express and DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout.

Shipping costs are calculated based on the size, weight and delivery location of your package once you begin the checkout process. For your convenience, the shipping costs provided include all import duties, taxes and applicable fees. There will be no additional charges upon delivery.

DHL eCommerce (Available in all countries except Norway and Switzerland)

  • Shipping charge is free with an order total over $200 usd
  • Delivery is approximately 8-12 business days after the time of shipment
  • Pre-Paid duties and taxes (DDP)
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at DHL eCommerce Tracking
  • Delivery will be made by a local carrier

DHL Express (Available in all countries we currently ship to)

  • Delivery is approximately 2-4 business days after the time of shipment
  • Pre-Paid duties and taxes (DDP)
  • Package is traceable and your shipping confirmation will include tracking information
  • Packages can be tracked at DHL Express Tracking
  • Delivery will be made by DHL Express

Please Note:

  • Orders are usually packed and ready to ship 1-2 business days after the order is placed
  • Business days are Mondays through Fridays, excluding certain holidays
  • International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates
  • Due to shipping regulations, not all items on the site can be shipped internationally

Duties & Taxes

  • All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties.
  • Duties and taxes vary by country of destination and will be determined during checkout.
  • The quote is based upon the laws and regulations of the country to which the order will ship.
  • All shipping charges, duties, taxes and applicable fees will be paid at the time you place your order.
  • If your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes.
  • Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused shipments.
  • Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

Duties & Taxes Refund

Unfortunately, we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

European Union Broker Authorization

By ordering goods from Blackdiamondequipment.com destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to BlackDiamondEquipment.com’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes BlackDiamondEquipment.com’s designated shipping provider’s assigned customs broker to act on behalf of you. BlackDiamondEquipment.com’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by BlackDiamondEquipment.com’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from BlackDiamondEquipment.com and transportation conditions from BlackDiamondEquipment.com designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.